Projects
My projects focus on creating user-centered documentation that enhances the user experience. From spearheading UI/UX initiatives for new documentation tools to managing a web-based content management system, my work ensures adherence to styles and standards. I also lead quarterly updates to our style guide, collaborating with teams to deliver successful results. Explore my portfolio to see how I drive impactful content design projects that prioritize clarity, usability, and stakeholder satisfaction.
Case Study: Re-Branding North Carolina State University's English Graduate Department
North Carolina State University's English Graduate Department embarked on a re-branding project to attract a more diverse student body to its programs. The department offers a range of graduate programs, including M.A. in English with concentrations in literature, rhetoric and composition, linguistics, and film studies. Despite the robust curriculum, the department faced challenges in appealing to a broader demographic, particularly underrepresented groups.
Case Study: Mastercard Content Strategy & Development (CS&D) Style Guide
In the fast-paced world of financial services, clear and consistent communication is paramount. Mastercard's Content Strategy & Development (CS&D) team faced a significant challenge: ensuring all technical documentation, marketing materials, and internal communications adhered to a unified style. This was crucial for maintaining brand integrity and enhancing readability across diverse audiences.
Case Study: Developing a Visual Strategy for Mastercard's Technology Business Unit
The Content Strategy & Development department within Mastercard's Technology business unit faced a significant challenge: transforming complex, often complicated technical documentation into a more user-friendly, interactive experience accessible to a global audience. The goal was to create a visual strategy that would make technical information more engaging and easier to understand for diverse users, including developers, partners, and internal stakeholders.
Case Study: Enhancing User Experience through a Comprehensive Education Program for ProSuite Clients
In the ever-evolving landscape of software solutions, user experience (UX) remains a pivotal factor in client satisfaction and product success. This case study delves into the strategic design and implementation of a 3-year education program for ProSuite clients, emphasizing the importance of UX in fostering client engagement and proficiency.
Case Study: Pangea Release Notes Platform UX research and design
Allscripts Healthcare Solutions, a leading healthcare software company, recognized the need for a more efficient way for clients to generate and extract release note reports related to their projects. To address this, the "Pangea Project/Release Updates Now" initiative was launched. The goal was to develop a new documentation tool that would streamline the process and enhance user experience.
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