About Me.
Picture this: A digital alchemist with over a decade of experience, transforming bland content into pure gold. That's me, Jade Joyner, your go-to content design wizard.
For over 11 thrilling years, I've been crafting digital strategies that don't just engage users—they mesmerize them. I'm the maestro of diverse teams, orchestrating content symphonies that hit all the right notes: business goals, brand voice, and user delight.
Currently, I'm wielding my content wand at Mastercard as the Lead Analyst for Content Strategy & Development. I'm the captain of the Content Excellence ship, steering our strategy, rallying the troops, and keeping our editorial compass true north.
Before Mastercard, I sharpened my quill at Cisco, penning technical tomes and marketing masterpieces. At Allscripts, I donned my DITA hat, designing documentation and leading an instructional design crusade.
Armed with Adobe Creative Suite and Figma, I'm a digital Picasso, painting user experiences that are both beautiful and functional. My superpower? Erecting fortress-like content structures and quality controls that safeguard brand consistency and excellence.
So, if you're looking for a content strategist who can turn your digital presence from "meh" to "marvelous," you've just struck gold. Let's embark on a content adventure that'll leave your audience spellbound!
Education
2014-2017
Master's Degree in Technical Communication |
NC State University
Studied advanced design software and user-centered design principles, specializing in crafting compelling content strategies.
2004-2008
Bachelor's Degree in Art Applications |
NC State University
Briefly describe your degree and any other highlights about your studies you want to share. Be sure to include relevant skills you gained, accomplishments you achieved or milestones you reached during your education.
Resume
Work Experience
Mastercard - 2021 - 2024
Lead Analyst, Content Strategy & Development
Served as Content Strategist and Lead Content Editor for the department, in charge of driving the content strategy. Led the Content Excellence Group, a cabinet of Content Strategy & Development (CS&D) colleagues, committed to establishing, documenting, and maintaining editorial guidelines related to the content CS&D developed.
Cisco - 2020 - 2021
Digital Content Developer
Planned, wrote, and edited technical and marketing documents for Cisco demo products, ensuring accuracy. Tested demo scripts and provided feedback to development teams, enhancing product quality.
Allscripts - 2015 - 2020
Technical Writer
Designed, edited, and analyzed documentation in DITA format for various deliverables under the Sunrise Revenue Cycle Management business unit.
Skills & Expertise
-
Proficiency in design software (e.g., Adobe Creative Suite, Sketch, Figma)
-
Understanding of user-centered design principles
-
Ability to create user flows and journey maps
-
Strong presentation and communication skills
-
Experience with user research methods (e.g., surveys, interviews)
-
Ability to create sketches, wireframes, and prototypes
-
Knowledge of design systems and consistency
-
Experience with user testing and design refinement
-
Collaboration and teamwork skills
-
Ability to develop product specifications and documentation
-
Knowledge of current design trends and industry best practices
-
Data analysis and interpretation skills
-
Problem-solving and critical thinking abilities
-
Attention to detail and precision
-
Time management and organizational skills
-
Creativity and innovative thinking
-
Understanding of brand development and brand recognition strategies
-
Ability to receive and incorporate feedback
-
Knowledge of accessibility and inclusivity in design
-
Familiarity with Agile and Scrum methodologies.